OH SO CHERISHED DROPSHIP SERVICES COMPANY “TERMS & CONDITIONS”
PLEASE READ CAREFULLY!
Please read the following conditions of sale before placing an order on our website. This website is operated by Oh So & Co Retail Ltd. Oh So & Co Retail Ltd reserve the right, at any time, to modify these conditions of sale.
By ticking the box that confirms you have read and agree to be bound by our Conditions of Sale, you are making an offer to purchase the Product(s), which you have specified in your shopping basket. All orders are subject to acceptance by Oh So & Co Retail Ltd. Within 1 working day of our receipt of your order, you will receive a confirmation of your order by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by Oh So & Co Retail Ltd is subject to these conditions of sale and to the availability of stock.
Oh So & Co Retail Ltd reserves the right to withdraw / discontinue any Products from the Website Shop and may, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, Oh So & Co Retail Ltd will not be liable to you or a third party by reason of Oh So & Co Retail Ltd withdrawing any Product or refusing to process any order.
Please Note: Our website is designed to give customers every opportunity to check all input/personalisation details and dates. Please ensure you check the spelling and accuracy of any personalised products on screen before you place your order as you will not be entitled to a refund in respect of any personalised products which contain a misspelling that you are responsible for and which you fail to amend at the time of order.
Most products are personalised and are therefore made to order and are not held in stock or at least not in a finished state.
Where you choose to cancel your order due to lack of stock, any sum debited by Oh So & Co Retail Ltd from your credit/debit card or account will be re-credited and Oh So & Co Retail Ltd will notify you of this by email at the email address which you provide in your order form. The refund will be made as soon as possible and, in any event, within 30 days of the date of your cancellation of your order.
PRICE AND PAYMENT
All prices are quoted in £ Sterling. delivery charges apply, please see Delivery page. Except in the case of an error, the prices payable for products that you order are as set out on the Website at the time at which you place your order.
Payment may be made using a wide selection of credit and debit cards. You confirm that the credit/debit card which is being used is yours. Your credit/debit card details will be transmitted via the web to a secure server. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Oh So & Co Retail Ltd reserves the right to refuse credit card payments in its reasonable discretion.
Invoice terms maybe agreed at the sole discretion of Oh So & Co Retail Ltd, following a period of trading history and satisfactory credit references and can be withdrawn at any time at the sole discretion of Oh So & Co Retail Ltd.
Please Note: Our £ Sterling prices on the Website Shop will be reviewed and subject to possible increases on an annual basis.
DESCRIPTION OF PRODUCTS
The Products depicted are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. Oh So & Co Retail Ltd does not accept responsibility for slight variances in colour and style.
You have a legal right to cancel an order in respect of items which are not personalised or made to your specifications ("bespoke items") and this is set out under "Cancellations" below.
If you have placed an order for a Personalised or Non-Personalised Product, you can make the request to amend or cancel your order by contacting us as quickly as possible on 01983 640743, or email us at [email protected] indicating order number, which item(s) and the number of items to be cancelled, your reason for cancellation, and whether you are seeking a replacement or refund. We also ask you to give us a daytime contact telephone number.
AMENDING AND CANCELLING AN ORDER FOR ANY PRODUCT BEFORE PRODUCTION
– Definition of Amendment: request to change personalisation, delivery contact name and address, or upgrade delivery method.
– Definition of Cancellation: request to cancel whole or part or your order.
If your product whether personalised or not personalised has gone into production or has been dispatched between when you place the order and when we pick up your request to amend or cancel your order, then we will be unable to amend or cancel the order. We do not work weekends or bank holidays except during December, therefore if you have made a request to amend or cancel your order during this period we will pick up your request when we start the next working day, and will always try to notify you that day if your request was successful. However, we do experience high volumes of customer contact which can delay our response and action to your support request.
Please Note: We cannot guarantee that we will be able to amend order details or cancel your order, but will make every effort to make your request successful. We operate on a service level agreement of replying to emails within 2 business hours (9am-3.30pm Mon-Fri excluding Bank Holidays). Should the status of your order change during this period Oh So & Co Retail Ltd will not be held liable for changes or cancellations not being made.
EFFECT OF CANCELLATION OR CHANGE OF MIND
If you cancel this contract in accordance with these terms and conditions listed, we will reimburse to you the agreed amount.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We may make a deduction from the reimbursement for delivery costs if there was a cost involved to get the order sent to you, in the event of you cancelling due to change of mind. Therefore, if you have received a non-personalised item but have changed your mind you may return the item for a refund of the product cost, you will however not be refunded the cost of postage.
Unless there has been an error on our part, or the item you purchased is defective, you have no right to cancel and we cannot accept returns on 'Personalised' or 'bespoke' items, whether by name or date, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.
You have the right to return an item which is not personalised / bespoke within 14 days without giving any reason.
If you want to return an item, simply email us at [email protected] or call us on 01983 640743 indicating order number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement, alternative or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions as per below, we will issue you with a returns address.
– Lost in Transit if Product Returned We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.
Please Note: Item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.
If you return an item, whether personalised or not, because of an error on our part, or because it is defective or damaged, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it, or a photo as proof of damage must be sent to [email protected] within 30 days of delivery.
REFUNDS AND REPLACEMENTS
For item(s) returned to us within 14 days of the request of Returns Form and in accordance with these terms and conditions, a refund or replacement will be processed by Oh So & Co Retail Ltd within 14 working days of receipt of the returned items. A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a Replacement, this will be to your original product specification (e.g. Gift Box) as detailed on your original order and will be sent via the same delivery method. If you wish to upgrade your delivery method for the replacement item, the difference in cost for this upgrade must be paid to Oh So & Co Retail Ltd.
PRODUCT LOST IN TRANSIT
If a product is not delivered within the timescale stated at dispatch we will require confirmation that the sorting office or local depot has been checked before a replacement is sent out.
Unless otherwise agreed in writing, Oh So & Co Retail Ltd maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question ("Payment Amount").
Oh So & Co Retail Ltd shall not in any event be liable to you for:
Any direct loss; or any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss what so ever even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer. Nothing in these conditions of sale shall exclude or limit the liability of Oh So & Co Retail Ltd for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.
Please ensure you have taken all reasonable measure on your website to ensure that when purchasing any alcohol products that your customers are over the age of 18 or over. It is the responsibilty of Oh So & Co Retail Ltd to hold any relevant Alcohol Licenses to dispatch orders containing alcohol.
The Oh So & Co Retail Ltd data protection policy is subject to governance and can be read online.
Oh So & Co Retail Ltd shall have no liability to you for any delay or failure to deliver the Products to the extent that such delay or failure to deliver arises from causes beyond the reasonable control of Oh So & Co Retail Ltd including, but not limited to, fire, floods, acts of God, acts or regulations of any governmental or supranational authority, war, riot, strike, lock-out and industrial disputes.
No waiver by us shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Conditions of Sale.
These Conditions of Sale, set out the whole of the agreement between you and Oh So & Co Retail Ltd. Oh So & Co Retail Ltd are not authorised to make any representations concerning the Products unless confirmed in writing by Oh So & Co Retail Ltd. You confirm that you do not rely on, and waive any claims for breach of, any such representations, which are not so confirmed.
These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
CONTACTING OH SO & CO RETAIL LTD
You can contact Oh So & Co Retail Ltd whether to trace your order or for any other reason by writing to or emailing Oh So & Co Retail Ltd as described below. In all instances, please be ready to supply relevant information which Oh So & Co Retail Ltd will require from you in order to identify your order.
If you have any questions, please contact us at:
Oh So & Co Retail Ltd, The Old Granary, Sandy Lane, Gatcombe, Nr. Newport
Isle of Wight, PO30 3EA
Email: [email protected]
Telephone: 01983 640743
Please Note: We are closed on weekends and bank holidays.
“Conditions of Sale” means these terms and conditions of sale.
“Returns Policy” the policy governing the cancellation of your order and return of Products, as displayed on the homepage.
“Website” means the website located at www.ohsocherishedtrade.co.uk
“Working Day” means Monday to Friday 9am to 5pm, other than a UK national or bank holiday.
“You” means customer of Oh So & Co Retail Ltd.